FAQFAQ
Basics
What is GVdialer?What do I need to have in order to start using GVdialer?How do I get GVdialer to my phone?How do I use GVdialer?How does GVdialer work?I don't have a Google number, can I use GVdialer?I don't want to enter my Voicemail PIN on a website. What can I do?Cost Saving
How much does GVdialer cost?Are there any other costs when using GVdialer?Will my mobile carrier charge me for using GVdialer?Can I get a free trial?How can I activate my free trial version?How does GVdialer save me money?Can I use GVdialer outside USA?Troubleshooting
I am getting an error message on my Blackberry regarding a conflict with another third party application. What should I do?GVdialer connects to my Google number but my call doesn’t reach the destination number. What can I do?When trying to download GVdialer I am being asked for my Voicemail PIN. I don't know what my PIN is - What should I do?After installing GVdialer on my Blackberry I am getting an error message saying that GVdialer could not route my call (message #83). What should I do?When clicking the 'Voicemail' button inside GVdialer, it dials my Google number but then gets disconnected.When calling from my Blackberry, GVdialer is displaying a dialing message & a progress bar, but then it stops at 21% and the call does not reach its destination. What should I do?I have entered a wrong Google number. What can I do?Tips & tricks
I don’t want GVdialer to prompt on each & every call. What can I do?Can I use GVdialer if I set my phone to hide my caller ID?Which phone are compatible with GVdialer?Can I dial 7 digit numbers?Do I need a Data Plan and ability to receive SMS to my phone?Can I start making calls immediately after successfully installing GVdialer on my phone?How do I temporarily disable GVdialer?How do I make an international call using GVdialer?How can I tell if my call used GVdialer?I have a Google Android phone. How do I download GVdialer?How do I get GVdialer for my iPhone?Can I make international calls using GVdialer even if my phone is blocked for international calling?Can I review my GVdialer calling history?Basics
What is GVdialer?
GVdialer is a software application that runs on mobile phones and connects mobile outgoing calls via your Google Voice account.
Back to topWhat do I need to have in order to start using GVdialer?
You will need your Google number and a compatible mobile phone. Make sure your mobile number is assigned to your Google Voice account as one of your registered phones. Data plan may be required to download GVdialer to your phone.
Back to topHow do I get GVdialer to my phone?
Once you enter your details on the GVdialer website we will be sending you SMS & email. Use the download link in these messages to install GVdialer on your mobile phone. Note that the link inside the email can be used only when reading the email from the mobile phone and not from a PC. Once your application is installed, you can begin making calls.
Back to topHow do I use GVdialer?
One of the greatest things about GVdialer is that you don’t have to do anything special - just dial from your regular phone keypad, contacts, speed dial or call log, and GVdialer will get your call connected via Google Voice. You should see the GVdialer dialing message appearing on your screen shortly after you dial. iPhone users should first open GVdialer to make a call, similar to using the native iPhone dialer.
Back to topHow does GVdialer work?
GVdialer software runs in the background of your phone. It routes your outgoing calls to your Google number and connects you to your destination number. You may decide which calls are automatically routed by GVdialer in the application selection control: all calls, only international calls, only domestic calls or ask every time you make a call how to connect it.
Back to topI don't have a Google number, can I use GVdialer?
In order to use GVdialer you must first have a Google Voice account.
If you have a GrandCentral account, then it should be upgraded into a Google Voice account any day now.
If you don't have any of these accounts, you will have to wait until Google opens registration to Google Voice.
To submit a Google Voice registration request click
here .
Please note that GVdialer does not come with a built in Google Voice account.
Back to topI don't want to enter my Voicemail PIN on a website. What can I do?
It is not mandatory to enter the PIN on our website while downloading the application. However If accessing your Google voicemail requires a PIN, please do not forget to enter it into the application after you complete the download.
Back to topCost Saving
How much does GVdialer cost?
The GVdialer trial version is free of charge and valid for 30 days. The full version costs only a one time fee of $9.99 as part of an introductory offer for a limited time period. There are no monthly or usage fees.
Back to topAre there any other costs when using GVdialer?
Mobile data charges may apply by your mobile operator when downloading GVdialer or accessing Google Voice web inbox page. Your mobile operator may charge you with airtime minutes for calling to your Google number. It is highly recommended that you make your Google number a “favorite number” on your mobile plan or add it to your “friends and family” numbers. Charges from Google Voice may apply, according to the type of your call, as Google currently charges for international calls.
Back to topWill my mobile carrier charge me for using GVdialer?
You may be charged for calling your Google number with airtime minutes. If you set your Google number as a favorite number on your mobile plan, charges may be reduced to zero according to your mobile plan charges.
Back to topCan I get a free trial?
Yes, a fully featured 30 days free trial is available. You can easily activate/upgrade the trial version to the full version anytime.
Back to topHow can I activate my free trial version?
Go to GVdialer website and purchase an activation code for your trial version. Enter your personal activation code in the activation page in your GVdialer application on your phone.
Back to topHow does GVdialer save me money?
The best way to save money using GVdialer is to set your Google number as a “favorite number” on your mobile plan, or add it to your “friends and family” plans. This may reduce your mobile charges substantially, according to your mobile plan. Also, the cost of international calls via GVDialer should be significantly lower than international calls connected by your mobile carrier.
Back to topCan I use GVdialer outside USA?
Currently, you can use GVdialer from the US & Canada. When going abroad, make sure to set ‘Use GVdialer’ to ‘Off’. We will add additional countries when Google Voice becomes available internationally.
Back to topTroubleshooting
I am getting an error message on my Blackberry regarding a conflict with another third party application. What should I do?
This issue is resolved in the latest release. Uninstall your current version, and then make a new download. Make sure not to use the older SMS/email.
Back to topGVdialer connects to my Google number but my call doesn’t reach the destination number. What can I do?
There might be a mismatch between your Google Voice account settings and your GVdialer settings. Google Voice now allows you to choose whether to use a PIN for safety when dialing through your Google Voice account, or take off the PIN for quick and easy access. The latest GVdialer release allows you enjoy the same flexibility. Follow these steps to adjust GVdialer according to your Google Voice account settings:
If you chose to use a PIN, go to ‘My Account’ inside GVdialer, enter your Voicemail PIN correctly and check ‘Use Voicemail PIN’. However, if you chose not to use a PIN, go to ‘My Account’ inside GVdialer, and uncheck ‘Use Voicemail PIN’.
Now make sure the settings on your Google Voice web account are the same. Login to your Google Voice web account, choose Settings->Phones and click 'Edit' next to your mobile phone number. Now click 'Show advanced settings'. If you want to use a PIN set 'Voicemail Access' to ‘Yes>PIN required’ and click 'Save'. If you do not want to use a PIN set ‘Voicemail Access’ to ‘Yes>PIN Not required’ and click 'Save'. Note that 'Voicemail Access' should not be set to 'No' if you are using GVdialer.
Note: If your application does not have a 'Voicemail PIN' field under 'My Account', uninstall your current version and make a new download from our website. Make sure not to use your older SMS/email.
Back to topWhen trying to download GVdialer I am being asked for my Voicemail PIN. I don't know what my PIN is - What should I do?
You can download GVdialer without entering a PIN. However If accessing your Google voicemail requires a PIN, you will need to do the following :
- Login to your Google account. Go to Settings and then choose the 'General' tab. Scroll until you find 'Voicemail PIN' and enter a 4 digit PIN.
- Open GVdialer and choose My Account (on some phones it is under Options). Scroll to 'Voicemail PIN' and enter your PIN.
Now, retry calling.
Back to topAfter installing GVdialer on my Blackberry I am getting an error message saying that GVdialer could not route my call (message #83). What should I do?
- Open GVdialer by clicking on the GVdialer icon in the main menu
- Click 'Options'
- Choose 'Install Wizard'
- A new window will open. Follow the instructions until you receive a confirmation that the process was successfully completed.
- If you are prompted to reboot your handset during the Wizard - make sure to do so. Note that the process may continue after your reboot so pay attention to your phone screen after startup.
- Now, try to make another call.
Back to topWhen clicking the 'Voicemail' button inside GVdialer, it dials my Google number but then gets disconnected.
When calling your Google account and choosing the Voicemail option, the call gets disconnected if you don't have new voice messages.
Back to topWhen calling from my Blackberry, GVdialer is displaying a dialing message & a progress bar, but then it stops at 21% and the call does not reach its destination. What should I do?
This issue is resolved in the latest release. Uninstall your current version, and then make a new download. Make sure not to use the older SMS/email.
Back to topI have entered a wrong Google number. What can I do?
GVdialer is locked for a single Google number for security reasons.
If you have the trial version installed follow these steps:
- Uninstall the current version
- Go to www.gvdialer.com and download a new application.
However if you have the full (paid) version, send another email to our support at support@gvdialer.com specifying your Google number & PayPal payment confirmation & we will send you a new download link.
Back to topTips & tricks
I don’t want GVdialer to prompt on each & every call. What can I do?
Open GVdialer on your phone and set ‘Use GVdialer’ according to the type of calls you want to use GVdialer for (e.g. international, domestic or all calls).
Back to topCan I use GVdialer if I set my phone to hide my caller ID?
Yes, GVdialer works even if you setup your phone to hide the caller ID on outgoing calls.
Back to topWhich phone are compatible with GVdialer?
GVdialer supports Blackberry, Windows Mobile, Symbian (Nokia S60 phones) and Android phones. iPhone will soon be supported (we are waiting for Apple’s approval for GVdialer on App store) and some popular feature phones like the RAZR. We are adding new phones on a weekly basis so stay tuned. See the full list here.
Back to topCan I dial 7 digit numbers?
GVdialer will only route calls with 10 digits and up. 7 digits numbers cannot be dialed by Google Voice.
Back to topDo I need a Data Plan and ability to receive SMS to my phone?
Data plan may be required only in order to download GVdialer to your phone. If you cannot receive SMS on your phone, simply view the email we sent you on your mobile handset & Follow the download link to install GVdialer.
Back to topCan I start making calls immediately after successfully installing GVdialer on my phone?
Yes, GVdialer is active immediately after installation and you can begin making calls. Note that you should see the GVdialer dialing message appearing shortly after you dial.
Back to topHow do I temporarily disable GVdialer?
Open GVdialer and set ‘Use GVdialer’ to ‘Off’.
Back to topHow do I make an international call using GVdialer?
The same as making every other call. Make sure you dial a correct international prefix (011/+) before the number. Also make sure your Google Voice account is charged with sufficient credit, according to the charges applied by Google Voice.
Back to topHow can I tell if my call used GVdialer?
You should see the GVdialer dialing message appearing shortly after you dial. On most phones (excluding iPhone) you will also see a progress bar shown while the call is connected via Google Voice.
Back to topI have a Google Android phone. How do I download GVdialer?
You can download GVdialer Lite/Full versions from this website. Go to download GVdialer free trial to get started with the free trial period. GVdialer Lite/Full versions will soon be available on the Android market as well.
Back to topHow do I get GVdialer for my iPhone?
GVdialer & GVdialer Lite will soon be available on App store.
Back to topCan I make international calls using GVdialer even if my phone is blocked for international calling?
On most phones you should be able to make international calls, even if the phone/provider blocks such calls. Dial the number with a correct international format (011/+) and click Send. GVdialer will connect the call using Google Voice.
Back to topCan I review my GVdialer calling history?
iPhone users can review their recent calls using GVdialer’s own private call log. On other models the calling history with GVdialer can be viewed on the phone’s regular call log.
Back to top